Changed your mind?
The law gives you 14 days to cancel most online orders without giving a reason. This page explains how, and it is also the formal cancellation information we are required to give you.
The deadline
You have 14 days from the day you receive your order to tell us you are cancelling. If your order arrives in more than one parcel, the 14 days run from the day the last item arrives.
How to tell us
Email info@returnmeplz.com with your order number and say you are cancelling. Or use the form at returnmeplz.com/contact. Or post the cancellation form at the bottom of this page to Lytchett House, 13 Freeland Park, Wareham Rd, Poole, Dorset BH16 6FA.
You can use any clear statement; you do not have to use our form. Your cancellation counts from the moment you send it, not from when we read it. We will acknowledge it by email.
Sending the goods back
Send the goods back within 14 days of telling us you are cancelling, to:
ReturnMePlz
Lytchett House, 13 Freeland Park, Wareham Rd
Poole, Dorset BH16 6FA
You pay the cost of returning the goods. We recommend a tracked or proof-of-posting service, and please keep the receipt: once you send us proof of posting we will refund you within 14 days, whether or not the parcel has reached us by then. Proof of posting is free at any Post Office.
Please include your order number in the parcel so we can match it up.
Your refund
We refund:
- what you paid for the goods, and
- the standard delivery cost you paid to receive them. If you chose a faster or more expensive delivery option, we refund the cost of our cheapest standard option, not the upgrade.
We refund to the payment method you used, within 14 days of receiving the goods back, or within 14 days of you giving us proof that you have sent them, whichever is sooner. There is no fee for cancelling.
Handling the goods. You are welcome to open a pack and look at it, as you would in a shop. If you handle the goods more than is needed to see what they are and how they work, for example, applying stickers to items and then removing them, we may reduce your refund to reflect the reduction in their value.
What you cannot cancel
The 14-day right does not apply to:
- Items we have personalised for you: anything printed to your own specification with your name, your text or your artwork.
That exception is deliberately narrow. A standard sticker pack, sleeve, luggage tag or NFC tag is fully returnable, even though each code in it is unique, and even if you have already registered a code to your account. If you have activated codes and then cancel, tell us and we will deactivate them at our end.
If something is faulty
If your order arrives faulty, damaged, not as described, or it stops working as it should, you have rights under the Consumer Rights Act 2015 and this section is not limited by the 14-day window:
- Within 30 days of delivery, you can reject the goods and get a full refund.
- Up to 6 months, you can ask for a repair or a replacement. If that does not work, you can have a refund or a price reduction.
- After 6 months, the same remedies remain available, though you may need to show the fault was there from the start.
In the first six months it is for us to prove the fault was not there when you received the goods. A refund in that period is not reduced for the use you have had. If we take the goods away to repair or replace them, the 30-day rejection clock pauses. These rights last six years from delivery in England, Wales and Northern Ireland, and five years in Scotland.
We pay the return postage for faulty goods. Email info@returnmeplz.com with your order number and a photo if you can, and we will send you a prepaid label or refund your postage.
Adhesive failure on a surface the instructions tell you to avoid may not be a fault. A tag whose print rubs off, whose adhesive fails on a suitable surface, or whose NFC chip does not read, is.
Damaged in transit
If a parcel arrives damaged, tell us within 14 days of delivery with a photo. Goods are at our risk until they reach you, so we will replace or refund. You do not have to deal with the courier.
Wrong item sent
Our mistake, our cost. Email us and we will arrange the return and send the right thing.
Model cancellation form
You only need to use this form if you want to. Any clear statement that you are cancelling will do.
To: ReturnMePlz, Lytchett House, 13 Freeland Park, Wareham Rd, Poole, Dorset BH16 6FA, info@returnmeplz.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.
Questions about a return: info@returnmeplz.com
ReturnMePlz · Lytchett House, 13 Freeland Park, Wareham Rd, Poole, Dorset BH16 6FA