Terms of Sale

1. Who you are buying from

2. What we sell

QR code labels and sticker packs, NFC tags, silicone sleeves, luggage tags and related items, each carrying a unique code that links to a ReturnMePlz recovery page. The description, materials, sizes and contents of each product are set out on its product page. Photographs and screen colours are indicative; small variations in colour and finish are normal.

A tag is not a tracker. It has no GPS, no battery and no radio beacon, and it cannot be located. It carries a code that a finder can scan to reach you. Please make sure you are happy with that before you buy.

What you are buying is a tag plus an ongoing service. The sticker or tag is yours permanently. The recovery page behind it works for as long as we operate ReturnMePlz. We intend to run it for many years and we are building the business to last, but we are a small company and we are not going to promise a fixed number of years we cannot guarantee. If we ever wind the service down, we will give every account holder at least 90 days' notice by email before anything stops working, and we will stop selling tags before that point. Section 9 of the Terms of Service has the detail. Please take this into account when you buy: it does not affect your legal rights, including that goods must be of satisfactory quality and reasonably durable.

3. Your order

You must be 18 or over to buy from us. By placing an order you confirm that you are.

Placing an order is an offer to buy. Our order acknowledgement email confirms we have received it, but the contract between us is formed when we email to confirm the item has been dispatched. If we cannot fulfil an order, because an item is out of stock, mispriced, or we cannot deliver to your address, we will tell you and refund anything you have paid in full.

How the order is placed. You add items to your basket, enter your delivery and payment details, and review a summary page. On that summary page you can change quantities, remove items, or go back and correct any detail before you press "Pay now". The button you press to place your order is labelled to make clear that it obliges you to pay. Once you have paid we email you an acknowledgement, and we email again to confirm dispatch. We do not file a copy of your contract for you, so please keep those emails and this page. The contract is concluded in English.

4. Prices and payment

Prices are in pounds sterling and shown on the product page. We are not currently registered for VAT, so no VAT is charged and none is shown separately. The price you see is the price you pay, apart from delivery, which is shown before you pay.

Delivery costs are shown before you pay, on the product page, in the basket and again at checkout. There are no mandatory charges beyond the price and the delivery cost you have been shown. We never add anything to your basket by default, and we never pre-tick an optional extra.

Payment is taken at checkout through Shopify's payment provider. We do not see or store your card details.

If we discover an obvious pricing error before dispatch, we will contact you and give you the choice of paying the correct price or cancelling for a full refund.

5. Delivery

We deliver to addresses in the United Kingdom only.

Delivery options, costs and estimated times are shown at checkout. We aim to dispatch within 2 working days and to deliver within 3 to 5 working days of dispatch. Estimates are estimates, not guarantees.

We will deliver within 30 days of the contract at the latest, unless we have agreed otherwise with you. If we miss that, you may set a new reasonable deadline and, if we miss that too, cancel and get a full refund. If you told us the delivery date was essential and we miss it, you may cancel straight away.

Goods are our risk until they arrive with you. If a parcel is lost or damaged in transit, tell us and we will put it right.

6. Your right to change your mind

• You have 14 days from the day you receive the goods (or the last item, if the order arrives in parts) to tell us you are cancelling.
• Then 14 more days to send the goods back.
• You pay the cost of returning the goods to us, unless they are faulty or not as described.
• We refund what you paid, including basic outbound delivery, within 14 days of getting the goods back or of your proof of posting, whichever comes first.
• The right does not apply to items we have personalised for you with your own text or artwork.

This right sits alongside your other legal rights, it does not replace them.

7. Faulty or misdescribed goods

If what you receive is faulty, damaged, not as described or not fit for a purpose you told us about, the Consumer Rights Act 2015 gives you rights that we cannot take away:

• within 30 days, you can reject the goods and get a full refund;
• up to 6 months, you can ask for a repair or replacement, and if that fails, a refund or price reduction;
• beyond 6 months, the same remedies, though you may need to show the fault was there when you received the goods.

In the first six months it is for us to prove the fault was not there when you got the goods, not for you to prove it was, and a refund in that period is not reduced for the use you have had. If we take the goods away to repair or replace them, the 30-day rejection clock pauses. These rights last for six years from delivery in England, Wales and Northern Ireland, and five years in Scotland.

Email info@returnmeplz.com with your order number and a photograph if you can. If goods are faulty we pay the return postage.

There is more detail, including free advice, at https://www.citizensadvice.org.uk/consumer/

8. Using the products properly

Some limits worth stating plainly, because they affect whether a tag will work when you need it:

• Apply labels to a clean, dry, smooth surface, following the instructions on the pack. Adhesive will not hold reliably on rough, oily, wet, silicone or heavily textured surfaces.
• Tags are made to survive normal use, including washing and outdoor wear as described on the product page, but they are not indestructible. Abrasion, solvents, extreme heat, tumble drying and industrial washing will damage them.
• Small parts. Not a toy. Keep tags and packaging away from children under 3.
• NFC tags need a phone with NFC switched on. Not every phone reads every tag in every position, and metal surfaces interfere with NFC unless you use an on-metal variant.
• Check periodically that your tags are still attached and still scan.

9. Our liability to you

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of your statutory rights in relation to the goods (including that they must be of satisfactory quality, fit for purpose and as described), or for anything else that the law does not allow us to exclude.

Subject to that: we are responsible for loss you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable.

We supply products for domestic and private use. If you use them for any commercial purpose, we have no liability for loss of profit, loss of business, business interruption or loss of business opportunity.

We do not guarantee that a lost item will be recovered. The product you are buying is a tag; recovery depends on a finder choosing to act, and the Terms of Service set out what that does and does not mean. Nothing here creates a promise that anything will come back.

10. Complaints

Tell us and we will try to fix it: info@returnmeplz.com, or Lytchett House, 13 Freeland Park, Wareham Rd, Poole, Dorset BH16 6FA. Our Complaints Policy explains how we handle complaints, how long we take, and what to do if you are not satisfied with our answer.

11. General

We may transfer this contract to another business if we sell ReturnMePlz; your rights are unaffected. You may only transfer your rights to somebody else if we agree in writing. Each paragraph operates separately, so if a court decides one is unlawful the rest remain in force. If we do not insist that you do something, or delay in enforcing our rights, that does not prevent us doing so later.

12. Law and courts

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, and, if you live in Scotland or Northern Ireland, in your own courts. We will only bring proceedings in the courts of the part of the UK where you live.

ReturnMePlz · Lytchett House, 13 Freeland Park, Wareham Rd, Poole, Dorset BH16 6FA · info@returnmeplz.com